• Items must be unworn, unwashed, and returned in original condition with all tags attached.
• Final Sale items cannot be returned, exchanged, or refunded (unless faulty).
• Swimwear must be returned unworn with hygiene stickers and tags attached. Please try on over underwear.
• Please follow garment care instructions – damage from improper care will not be considered a fault.
• Faulty items will be replaced where stock is available. If not, a full refund will be issued.

• Use the return label provided, as your return is tracked via this label.
• Lodge separate return requests for items from multiple orders.
• Have your return label scanned at your local Australia Post Office.

• Exchanges are processed instantly — your new item will ship within 1–2 business days.
• Orders are dispatched within our standard processing timeframe.
• Your original item must be returned within 14 days to avoid being charged.
• A $1 hold may be placed on your card to secure the exchange item.
• Exchanges under $100 incur a $10 handling fee.
• Exchanges over $100 are free.

• Store credit is issued once your return is received and processed.
• You’ll receive it via email as a digital gift card.
• Bonus: Receive an extra $5 credit when choosing store credit.
• Store credit cannot be refunded later.

• Refund: $10 handling fee applies for Australian returns. International fees are calculated during submission.
• Store Credit: Free returns + $5 bonus credit.
• Instant Exchange: Free (includes return shipping and new order shipping).

• You can track your return using your Australia Post label.
• All returns undergo a quality check upon arrival.
• Refunds are processed within 5 business days to your original payment method.
• If you used a gift card + card, the refund is applied to the gift card first.
• Afterpay purchases will receive an updated payment schedule.
• You will receive confirmation once your return is processed.

To initiate a return, please email customercare@augustethelabel.com.

• Customers must arrange their own return shipping via a preferred carrier.
• We do not offer exchanges for international orders.
• If you would like a different item, please place a new order and return your original item for a refund.